Does “order matter” for the first question? In some sense, absolutely! We only want to count words where the letters are in the correct order. But from the standard combination/permutation sense of order mattering, it does not.
Much better would be to ask ourselves whether we should represent each outcome as a set of letters or a sequence of letters. It is true that words are a sequence of letters, but are we counting all possible sequences? Nope, just one sequence for each set of letters. Ah, yes, set of letters. Each outcome corresponds exactly to one set of three letters. We are counting sets, so we count combinations. The number of outcomes is
For the second question, it might look like the order shouldn’t matter. Well, it doesn’t matter to the machine spitting out the letters, but it would matter if we were trying to match the letters. No, let’s think about it like this: Are we counting every possible sequence of letters? Yes! So these are permutations, and the number of outcomes is